Appears as though entire github bot is now down, not responding to the /ping endpoint...

➜ ping 23.253.100.79
PING 23.253.100.79 (23.253.100.79): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
...

Looks like the server is unavailable. Rackspace's status says everything should be okey, although a "cloud servers degradation" happened yesterday; https://rackspace.service-now.com/system_status/

@nodejs/build anyone have a moment to help debug what's up here?

Refs ansible/inventory.yml#L22

Hmm, the console says it is suspended.

Looking for button to "un-suspend"

All of the options to reboot etc are grey'd out. Googling shows:

If the server becomes unresponsive due to heavy swapping activity, action will need to be done as the server may be placed in a suspended state by Rackspace due to the detrimental affect the server operations has on other customers which are located on the same host.

Seems more serious that that. When going to the support section I see that there is email asking for info, otherwise our machines will be suspended. Looks like all of our machines are suspended on rackspace.

Responded on the ticket asking for info, asking that they re-instate the machines. @rvagg if you have personal contacts at rackspace may also be good to reach out to them,

On the phone with rackspace support to see if we can expedite.

Talked to rep, they are going to follow up with account managers and give me a call back.

Still waiting for a callback, I have the community committee meeting now, but if I don't hear back after that I'll try calling them again.

@rvagg in case you come on line and have any direct contacts at Rackspace.

Looks like all but 2 of our machines are back online. "
iojs-dfw-win2008r2-release-1" and "
iojs-iad-win2008r2-release-2" are still paused. They did mention it might take 30 mins which has not yet passed.

While they are back online, seems like we'll need to continue discussion with them as per:

'We are still evaluating the status of this account internally and will update you as soon as possible.'

@mhdawson Thank you for talking with Rackspace and starting the server back up again! Is there any kind of email notification that could be enabled in case the servers get suspended/shutoff in the future? If volunteers are needed, I volunteer to be on the alias.

I think the problem was that the email on our account was for an employee at rackspace. I've added a new user for which the email is build@iojs.org so that those with access to the rackspace UI should now get emails. It would be good to discuss in the next build meeting if it makes sense to extend notifications beyond that group.

We now show as "Pending Customer" so looks to me like evaluation of status is complete and looking good :)

@maclover7 this is resolved now, right? curl-ing the bot logs works and the log contents looks like it's running as expected.

@phillipj yep this is resolved, keeping open to try and discuss the rackspace issues during the next working group meeting

FYI one of the problems with Rackspace is that most Node people that have had some involvement have moved on. They were one of our first infra donors and got involved in the node-forward efforts (pre-dating io.js) but they key individual that did that moved on. Now we're dangling without a champion which is a concern. I've reached out to a remaining individual there that should be able to give us a more firm standing and a bit more assurance that we're going to have their support for the long-term but haven't heard back yet.

We still have two machines locked in a paused state that we can't override (Michael did ask them about this but we haven't got a response yet). They are release machines, used only for Node v4 I think. I took a snapshot of one and made a new server based on the image and it's back in ci-release so we have coverage there. If I can't get the other out of this paused state soon then I'll do the same for it too.

We do use Rackspace infra pretty heavily, they're easily on par with DigitalOcean in terms of the spend we'd have with them if we were paying, mainly because we get Windows there. We don't have clear guidance from them on how much we can use but we should try and be as sensitive to spend as we can be.

@rvagg Ah, ok -- thank you for the additional information. Would you be willing to open up a new issue with the concerns about Rackspace / managing that relationship? It sounds like that's more what would need to be on the agenda.

EDIT: Maybe the nodejs/build-private repo is a better spot for this, if there are sensitive details?

yeah, build-private it is, tbh I'd forgotten that existed .. https://github.com/nodejs/build-private/issues/8

Believe last thing is to make sure we have individual emails. Another issue is open to cover that and @maclover7 will add link, closing.